| Compare
Support Packages |
|
pay-on-use |
pre-paid
hours |
contract |
| Free
Travel Time |
yes |
yes |
yes |
| Problem
Diagnosis and Rapid Solution |
yes |
yes |
yes |
| On
Site Support |
yes |
yes |
yes |
| Free
Telephone Support |
- |
yes |
yes |
| Free
E-mail Support |
- |
yes |
yes |
| Free
Initial Engineer Visit |
- |
yes |
yes |
| Remote
Support |
- |
yes* |
yes |
| Guaranteed
Response Time |
- |
yes |
yes |
| Free
System Audit |
- |
- |
yes |
| Free
Remote Control Software |
- |
|
yes |
| Pro-active
Support |
- |
optional** |
yes |
| Preventative
Maintenance Visits |
- |
- |
yes |
| Regular
On Site Admin |
- |
- |
yes |
| Disaster
Recovery Testing |
- |
- |
yes |
|
System Security Audit |
- |
- |
yes |
| Software
Patching |
- |
- |
yes |
| Anti-virus
Software Monitoring |
- |
- |
yes |
| User
Account Admin |
- |
- |
optional |
| PC
and Server Stabilisation |
- |
- |
optional*** |
