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Tel:
0141 416 1096 |
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How
do you charge for IT support? |
Depending
on the size of your company and your IT requirements of you
system you can choose from the three major support options:
Pay-on-use,
Pre-paid Hours,
and Fixed contract.
Our support options are not limited to these options. Contact
us and we will we'll create a competitively priced tailored
support package that suits your business needs. |
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| What
is your minimum charging period? |
| Our
minimum charging period is one hour. |
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| Do
you offer any discounts? |
| We
offer substantial discounts (up to 50%) to charities and not-for-profit
organisations. Other discounts are available for booking blocks
of pre-paid hours. The more hours you book the more money you
save. |
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| Do
hours "roll over" into the next period? |
Pre-paid
Hours are valid for 18 months from the date of purchase.
We strongly recommend that the purchase hour should be used
for maintenance of your servers and network.
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| I'm
not sure which support option is best for me. Can you advise
me? |
Yes,
we can arrange for an engineer to visit you company, assess
your IT requirements and advise you on the best support option.
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| How
quickly can you respond? |
| Our
standard response time is 4 hours, however in many cases we
will be able to respond much quicker. |
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| What
happens if you cannot resolve the problem? |
| In
this case our no-fix-no-fee policy applies. That means that
if our engineer cannot resolve the problem you will no be charged
anything. |
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| Are
there any callout or traveling time fees? |
| Travel
time and expenses are included anywhere within a 30 mile radius
of Glasgow. |
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| How
long will it take to fix my problem? |
| If
the problem cannot be fixed within one hour the engineer will
estimate how long it's going to take. At this point you can
either authorise the work or pay for the work done. |
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| Can
I book just one hour? |
| Yes,
one hour is the minimum charging period. |
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| What
if the problem is resolved in less than an hour? |
If
the problem is fixed in less than an hour the engineer will
offer to carry out a PC health check or a virus scan. |
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| What
is pro-active support? |
| Pro-active
support means that we will monitor your systems to ensuring
that, where possible, prevention of problems takes place, and
where not, procedures are put into place to react to failure.
provide a solution to keep the systems operating, before issues
become critical. |
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| What
is server/computer stabilisation? |
| Server
or computer stabilisation involves fixing any reported problems,
virus and spyware detection and removal, service packs and security
patches installation, installation of remote control software,
backup and disaster recovery plan development and testing. |
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| Do
you repair laptops? |
We
only carry out software related repairs to laptops. |
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