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Tel:
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| Pay-on-Use |
Pay
for support as and when you need it. This option is for you
if you need access to technical help to do a one off job such
as: virus removal, data recovery, resolve a network
connectivity issue, etc. Contact Us to arrange a
convenient time to visit you.
If
you are looking for emergency technical support please Contact Us with the details of the problem and I will give you a
cost estimate and arrange a convenient time to visit your
site.
No-fix-no fee rule applies.
Availability
• this service is available 9am to 5pm Monday to Friday
• out of hours support can be purchased at premium
rate
• travel time and expenses are included within 30
miles of Glasgow city centre
Costs
Call out Charge £55 for the first hour and £25
for each additional 30 minutes.
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| >compare
support packages |
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| Pre-paid
Hours |
For
business customers requiring on-going support for their office
IT system.
Purchasing a block of pre-paid support
hours gives you access to all Logic Links services whenever
you need them. These hours can be used for such small projects
as: install and configure stand alone e-mail system, firewall,
expand network, install wireless network, carry out network
security, set up intra-net site. These hours can be used
whenever required within normal office working hours. You
will also receive monthly statements - incidents, brief
description of work carried out and time remaining. We strongly
advise our customers to use purchased hours on preventative
maintenance of their IT systems.
Availability
• this service is available 9am to 6pm Monday to Friday
• out of hours support available by arrangement and
may carry additional cost
• travel time and expenses are included within 30
miles of Glasgow city centre
Costs
• Block of 4 hours: £200 ex. VAT (additional
hour £45)
• Block of 8 hours: £380 ex. VAT (additional
hour £38)
• Block of 16 hour: £740 ex. VAT (additional
hour £36)
Purchased blocks of hours are valid for 18 months form the
date of purchase.
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| >compare
support packages |
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| Contract |
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What is included in the contract:
• complete audit of your IT system
• stabilisation of all your computers, servers and printers
• monthly site visits
• unlimited telephone, e-mail and remote support
• 6 call-outs per year during normal working hours
• pro-active support and monitoring of your PC's and
Servers
The cost of a typical outsourcing contract for a Network with
5 PC's and Small business server is: £1995. Contact
us with the details of your system for a quote.
Prices based on minimum 12 month contract, confirmed after
initial inventory audit.
Availability
• this service is available 9am to 5pm Monday to Friday
• out of hours support can be purchased at premium rate
• travel time and expenses are included within 30 miles
of Glasgow city centre.
Costs
This contract is based on per computer basis:
Workstation - £23 per month + £50 (initial stabilisation
of the computer)
Laptop - £23 per month + £50 (initial stabilisation
of the laptop)
Server - £70 per month + £150 (initial stabilisation
of the server)
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| >compare
support packages |
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| IT
Starter Packages |
Support
packages offer a complete IT solution for new start ups
and established companies. A support package covers the
entire IT side of the business starting from ordering hardware
and setting up a network to registering a new domain name
for your business (www.yourbusiness.com), setting up a website,
e-mail address, and pro-active support and administration
during the first year.
Before purchasing package we access your IT needs and provide
a brief specification of a recommended IT system. After
the specification has been agreed with you we will purchase
PC's, servers, network hardware, install network, configure
servers, computers and printers, install any additional
software (MS Office), anti-virus software, etc.
Contact us with your requirement and we will design a package
that suits your business needs.
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typical system with 2 networked computers sharing Internet
connection and a laser printer. The system also includes a
basic web site and e-mail address. -------------------------------------------
System
• Advice on purchasing computers and a printer
• Purchase 2 computers
• Purchase printer
• Setting up computer and printer
• Testing your computer and printer
• Software installation and testing (MS Office, etc)
• Advice on anti-virus software
• Setting up firewall
• Testing firewall
• Installation configuration and testing of anti-virus
software
• Advice on backing up your data
• Connecting computer to the Internet (dialup connection)
• Setting up and testing remote assistance (VNC) or
PCAnywhere
Network
• Setting up network
• shared printer
• internet connection sharing
E-mail and Web page
• Domain registration e.g. www.yourbusiness.com
• Design of a basic web site (3pages)
• Setting up a basic e-mail account e.g. yourbusiness@yahoo.co.uk
Technical Support
• 12 months technical support - software and hardware
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| A
typical system with 4 networked computers, a Small Business
Server sharing Internet connection and a laser printer. The
system also includes a basic website and e-mail based on Exchange
server.
System
• Advice on purchasing computers and a printer
• Advice on purchasing server
• Purchase 4 computers and a server
• Purchase printer
• Setting up computers and printer
• Testing your computer and printer
• Software installation and testing (MS Office, etc)
• Advice on anti-virus software
• Setting up firewall
• Testing firewall
• Installation, configuration and testing of anti-virus
software
• Advice on backing up your data
• Organise installation of ADSL line (broadband)
• Connecting computer to the Internet (broadband connection)
• Setting up and testing remote assistance (VNC) or
PCAnywhere
Small
Business Server
• Setting up Small Business Server
• Configuring and testing Small Business Server
• Configure firewall
• Configure exchange Server
• Configure user accounts
Network
• Setting up network
• shared printer
• internet connection sharing
E-mail and Web page.
• Domain registration e.g. www.yourbusiness.com
• Design of a basic web site (3pages)
• E-mail configured on Small Business Server
Technical
Support
• 12 months technical support - software and hardware |
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